Ep 235: What It Really Takes To Create An Exceptional Client Experience

"We're trying to evolve and we're trying to change it to much more of a hospitality mindset."

Episode 235 of The Smart Agents Podcast features Jason Mudd, Managing Partner of Connecticut-based boutique real estate firm Cindy Raney & Team. After a successful 30-year career in finance and banking, Jason joined forces with his wife, Cindy, and together they’ve closed over half a billion dollars in luxury real estate.


Jason brings a fresh, strategic perspective to the industry—one that’s helped their team stand out in the competitive Fairfield County market. He dives into the
power of storytelling, the shift toward advisory-focused service, and how creating exceptional client experiences has become their ultimate differentiator.

Whether you’re looking to elevate your brand, break into the luxury space, or simply sharpen your approach to client experience, this episode delivers real-world strategies that work.

 

🔗 Connect with Cindy Raney & Team:

Website: https://cindyraney.com/

Instagram: https://www.instagram.com/cindyraneyandteam/

Facebook: https://www.facebook.com/CindyRaneyAndTeam

YouTube: https://www.youtube.com/channel/UCjozcDmQzuVL6Rr-svev95A



 

Key Takeaways:

  •  Why storytelling is the secret weapon for selling high-end homes
  • How to turn an open house into an emotional experience
  • What it means to take on an advisory role with clients
  • How Jason uses strategic planning to grow their brand in luxury markets
  • And how YOU can apply these tactics—no matter your market size
Guest

Jason Mudd

Host

Michael Walter

Duration

35 min

Released Date

April 7th, 2025

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